At Goldrush Durban, we believe gambling should be a fun and enjoyable form of entertainment. To ensure a responsible gaming experience, it’s essential to set personal limits on both time and money before playing. Gambling should always be a leisure activity, not a financial solution or a way to escape problems. By following these key principles, you can maintain a healthy and responsible approach to gaming:

Set a fixed budget for gambling and never exceed it.
Never chase losses, as this can lead to financial strain.
Keep track of how frequently and for how long you gamble.
Take regular breaks, even when you’re on a winning streak.
Recognize that gambling is based on luck, and there is no guaranteed strategy for success.
Ensure gambling remains a recreational activity and does not interfere with daily responsibilities.

For guidance and support on managing gambling behavior, you can reach out to:

Responsible Gambling
For assistance, contact the National Gambling Board at +27 (0)12 394 3800 or via email at [email protected]. For immediate support, call the toll-free helpline at 0800 006 008.

MORE ON THE SELF-EXCLUSION PROCEDURE

If you feel that gambling is affecting your well-being and need assistance in limiting access to your gaming account, Goldrush Durban offers self-exclusion options. If you wish to take a break or permanently exclude yourself from gambling activities, please contact [email protected].

Goldrush provides the following self-exclusion measures:

Temporary Suspension – A minimum 7-day lock on your account.
Self-Exclusion – A minimum exclusion period of one month.
Permanent Self-Exclusion – Full account closure with no future access.

To request any of these options, send an email with your NAME, SURNAME, ID NUMBER, and the DESIRED EXCLUSION PERIOD along with a copy of your South African ID Book for verification.

Note: Your account will not automatically reactivate once your exclusion period ends. You will need to request reactivation, and it will not occur before the specified period is over. In the case of permanent self-exclusion, your account will be closed, and any remaining balance will be refunded. If you wish to reinstate your account, you must follow the upliftment process outlined by the SARGF.

Goldrush Durban is a licensed betting operator and supports responsible gambling. No persons under the age of 18 years are permitted to gamble. Winners know when to stop. National Gambling Toll-Free Counselling Line: 0800 006 008.

MINOR LIMITATION POLICY

Goldrush Durban strictly enforces age restrictions, allowing only individuals who are 18 years or older to participate in any form of gaming. Under no circumstances may minors engage in betting, and any winnings obtained by an underage participant will be forfeited.

To ensure compliance, we may request proof of age at any time. If a player is found to be underage, their account will be closed immediately.

Additionally, gaming at Goldrush Durban is only available to individuals in jurisdictions where gambling is legally permitted. It is the responsibility of the player to comply with all relevant laws and regulations.

FILTERING PROGRAMS

For parents or guardians looking to prevent underage access to gambling-related content, we recommend the following internet filtering programs:

CyberPatrol
SafeKids
SurfControl
Solid Oak Software
NetNanny

Gambling should always be about entertainment and enjoyment, not financial gain or stress. Setting personal limits and playing within a controlled budget ensures that gaming remains a fun and responsible pastime. At Goldrush Durban, we encourage all players to understand responsible gambling principles to help them make informed and mindful choices while enjoying the thrill of the game. Goldrush is committed to responsible gaming and ensuring that all players enjoy a safe and controlled gambling experience. If you or someone you know is struggling with gambling, seek help today.